Y11d Privacy Policy – Personal Data Protection for Malaysian Players 2026

1. Introduction – y11d's Privacy Commitment

y11d ("we", "platform", or "y11d") takes your privacy very seriously. We understand that when you register and play on our online casino platform, you are entrusting us with sensitive personal information. We respect that trust completely and never take it lightly.

This Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and international best practices in data protection. It clearly and transparently explains: what data we collect, why we collect it, how we use it, the very limited circumstances under which it may be shared, and how you may exercise your rights as the owner of that data.

This Privacy Policy applies to all users of the y11d platform — including unregistered visitors, registered members playing slots such as Fruit Party, Starlight Princess, Mustang Gold, or Money Train 3, as well as members using the live casino, customer support, and all other features of the y11d platform.

2. Personal Data Collected by y11d

Y11d collects personal information through several different channels, depending on how you interact with our platform. The following are the main categories of information we collect:

2.1 Account Registration Information

When you create a new account with y11d, we collect the following basic information that you provide voluntarily:

• Full name (as shown on your MyKad or passport)
• An active Malaysian phone number
• A valid email address
• Date of birth (for age verification — must be 18 or above)
• The password you choose (stored in encrypted form — we never store passwords in plain text)

2.2 Identity Verification Information (KYC)

Prior to processing your first withdrawal from y11d, or when compliance requirements arise, we may request additional identity verification documents:

• A valid copy of MyKad or Malaysian passport
• Proof of current address (recent utility bill or bank statement)
• Payment account details (eWallet or bank account holder name for ownership verification)

2.3 Financial Transaction Information

Every time you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u, or CIMB Clicks, or when you withdraw winnings from y11d, we record:

• Transaction amounts in Malaysian Ringgit (MYR)
• Date and time of transaction
• Payment method used
• Transaction reference number
• Transaction processing status

2.4 Gaming Activity Data

Y11d records your gaming activity on our platform for security, compliance, and service improvement purposes. This data includes:

• Bets placed and winnings earned in each gaming session
• Games played and session duration
• Use of bonus features and promotions
• Records of jackpot wins and major bonus payouts

2.5 Technical & Usage Data

Like most online platforms, y11d automatically collects certain technical data when you access our platform:

• Your device's IP address
• Web browser type and operating system
• Cookie data and session identifiers (see Section 6)
• Pages visited and time of entry and exit
• Referring page (where you came from before reaching y11d)

3. How y11d Uses Your Data

Y11d uses your personal information only for legitimate purposes directly related to the provision of our platform services. We do not use your data in ways you would not expect or have not consented to:

4. Sharing Data with Third Parties

Y11d never sells, rents, or shares your personal information to third parties for their own marketing or commercial purposes. This is an absolute commitment we will never compromise on.

However, in the course of operating the y11d platform, there are limited situations in which your data may be shared with certain parties:

In all of the sharing scenarios above, y11d ensures that only the minimum necessary data is shared, and all receiving parties are bound by confidentiality and data protection obligations equal to or exceeding the standards we apply ourselves.

5. Data Security at y11d

Protecting your personal data from unauthorised access, disclosure, alteration, or destruction is a core technical and operational priority at y11d. We continuously invest in security infrastructure to maintain the highest standards of protection.

The technical security measures we have implemented at y11d include:

• 256-bit SSL/TLS Encryption for all communications between your device and y11d's servers
• Encryption of data at rest for all sensitive information, including financial data and KYC documents
• Multi-layered access control which ensures that only authorised y11d staff can access user data, and only to the extent necessary to carry out their responsibilities
• 24/7 security monitoring by automated systems and a security team that continuously monitors for suspicious activity
• Regular security audits by independent third parties to identify and address any potential vulnerabilities
• Two-factor authentication (2FA) available to all y11d accounts as an added layer of protection, which we strongly encourage you to enable

6. Cookies & Tracking Technologies

Y11d uses cookies and similar tracking technologies to enhance your experience on our platform, authenticate your login sessions, and understand how players use the y11d platform so we can make meaningful improvements.

You can manage your cookie settings through your web browser's settings menu. However, disabling essential cookies may affect the login functionality and account security of your y11d account. For the best gaming experience, we recommend allowing essential and functional cookies.

7. Your Rights as a y11d User

As a y11d member and data subject under Malaysia's PDPA, you hold several important rights regarding your personal information — rights we fully respect and uphold:

To exercise any of the rights above, please contact the y11d privacy team by email at [email protected] stating the type of request, your full name, and your y11d account number. We will process your request within 14 working days from the date of receipt, and we may require identity verification before processing any request involving changes to or deletion of data.

8. Policy on Minors

The y11d platform is intended exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data from anyone under the age of 18. If you are under 18, you are strictly prohibited from using the y11d platform.

Should y11d discover that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered with y11d are urged to contact us promptly at [email protected] so that appropriate action can be taken without delay.

9. Changes to y11d's Privacy Policy

Y11d reserves the right to update or amend this Privacy Policy from time to time. Changes may arise due to updates in Malaysian law, shifts in our operational practices, or changes in the technology we use. We are committed to keeping you informed of any material changes:

• An email notification will be sent to your registered address for any material changes
• A clear notice will be displayed on the y11d homepage whenever the Privacy Policy is updated
• The latest version of the Privacy Policy will always be available on this page with a clear update date

Continued use of the y11d platform after any amendment takes effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your y11d account before those changes take effect by contacting our support team.

10. Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding y11d's Privacy Policy or the way we handle your personal data, our privacy team is ready to assist: